Trust & transparency
Your data, your control
We believe transparency builds trust. Here's exactly how we handle your data, what technology we use, and how AI fits into the picture.
Encrypted end-to-end
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Industry-standard security practices protect your property and personal information.
Privacy first
We collect only what's necessary to run the platform. Your personal information is never sold to third parties. Request deletion of your data at any time.
Australian data centres
All property data, enquiries, leads, and documents are stored in AWS Sydney (ap-southeast-2). Your property information never leaves Australian shores.
Data residency
Property data stays in Australia
All property data, enquiries, leads, and documents are stored in Australian data centres (AWS ap-southeast-2, Sydney). Your property information never leaves Australian shores.
Authentication is handled by Clerk, a trusted identity platform. Basic account details (name and email) are processed through their infrastructure. Everything else — your listings, offers, buyer communications, and documents — stays in Australia.
Responsible AI
AI assists, you decide
helm uses AI to enhance your selling experience — but you always have the final say. No automated decisions, no black boxes.
Our stack
Built on trusted infrastructure
We use best-in-class tools so we can focus on building a great product.
Compliance
helm complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). We are committed to meeting all regulatory requirements for property transactions in Australia.
Your rights
You can access, correct, or delete your data at any time. We only collect what's necessary to provide our service and we never sell your personal information to third parties.